Health Plans

Set a new bar for closing gaps in care

Our ecosystem for diagnostic laboratory testing empowers health plans to accelerate member engagement, adoption, and retention. The results are better health outcomes, greater compliance, fewer gaps in care and improved economics.

The ixlayer difference

At ixlayer, our mission is to make remote diagnostic testing accessible to all. We enable health plans to offer a seamless and convenient pathway to effectively engage members and improve outcomes.

Always Your Brand

You own the member relationship. Our laboratory test kits and digital experience showcase your branding, so members continue to engage with a brand they recognize and trust creating a consistent experience.

Always Your Data

You own the information. We help you deliver approved data generated by your laboratory diagnostic testing program, for deeper understanding and actionable insight.

Always Your Journey

You own the member care journey. We support you with the flexibility to drive adoption, engagement, and retention — your way.

Member Engagement

Leverage our technology, infrastructure, and processes to deliver the right messages to drive engagement

The path to compliance is paved with member engagement.

Test kits and laboratory services are the tip of the iceberg. We can help you give members visibility into testing processes, actionable reminders, and the confidence to follow through.

Member Experience

Digital solutions drive member satisfaction

A member experience that ensures improved member engagement includes simple-to-understand results, customized calls to action, and member health records for personalized care.

Actionable Results

End-to-end program management

View and manage member care for diagnostics, telemedicine and follow up all in one place. ixlayer removes the burden of integrations, ongoing management and contracting so you can confidently scale your testing program.

HEDIS® Supplemental Data

Data, analytics and oversight let you keep control of your program

Simple order tracking and logistics management
Real-time reporting and member management for easy visibility
Role-based access control to keep member data safe
Advanced data visualization and analytics let you take population health to the next level

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What's Available

Self-collection kits for key HEDIS® and Star measures

Customer Impact

Here’s what our clients are saying

From making diagnostic laboratory testing faster and more convenient to preventing illnesses before they begin, our clients are achieving unprecedented results with our white-labeled products, services, and ecosystem.

National Health Plan

ixlayer helped a national health plan successfully close care gaps and address crucial HEDIS^® measures before the end of the calendar year among a diabetic population.

40%

activation percentage

NPS 58

in "excellent" range

3X increase in action among emailed members

With the COVID-19 pandemic unfolding, the United States Coast Guard was in search of a testing platform that enabled them to mitigate the spread of COVID-19 among their members, and allow them to safely do their jobs.

25,000

active duty members & recruits tested

24

hours turnaround time for test results

5 rigorous security measures met

National Retailer

A top national retailer was seeking a solution that offered a variety of self-collection kits to be sold in stores and online, so consumers could conduct discreet and affordable testing on their own terms. The retailer saw this as an opportunity to expand care access for consumers while reinforcing consumer loyalty.

40%

shopped for related products

50%

viewed result-based healthcare recommendations

21% booked a post-test healthcare visit

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