Implementation Lead

San Francisco

As a member of ixlayer’s partnership team, you will drive future growth engine by leading prospective clients through the integration process and turning them into happy and productive ixlayer users. As a Deployment Specialist at ixlayer, You are adept at managing client relationships, capable of engaging in business-level and technical conversations at multiple levels of the health organizations, including CTO, COO, and clinical teams

What You’ll Do:

  • In-depth understanding of the challenges users face while onboarding with ixlayer and can lead a complex, multi-party integration in a highly consultative and proactive manner.
  • Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration
  • You have worked with cross-functional teams (e.g. Product, Engineering, and Business Teams) to craft custom solutions to achieve customer objectives.
  • You are used to project management, engaging stakeholders and holding cross-functional teams accountable to a timeline.
  • Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues
  • Document new processes and keep existing documentation and tools up to date as the environment changes
  • Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally and propose resolutions or workarounds

Key responsibilities:

  • Own the full deployment cycle from signed-to-live for enterprise health organizations
  • Be responsible for proactively developing and project managing a customer’s integration strategy, plan and timeline
  • Interface with engineering, product management and professional services when necessary
  • Lead and contribute to team projects to develop, improve, and scale our processes

Our ideal candidate will have:

  • 4+ years of experience working with customers, preferably at a SaaS or life science company, with a track record of top performance
  • Ability to understand complex enterprise requirements and craft tailored solutions
  • Proven project management skills
  • Ability to operate in a highly ambiguous and fast-paced environment
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